Return & Refund Policy – Walevia

At Walevia, customer satisfaction is very important to us. If you experience any issues with your order, we’re here to help.

Return Policy

You may request a return within 3 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition

• The item must be in its original packaging

• Proof of purchase (order number or receipt) is required

After 3 days of delivery, we unfortunately cannot accept returns.

Eligible Reasons for Return

We accept returns only under the following conditions:

• You received the wrong product

• The product is damaged or defective

• The product is significantly different from what was described

Non-Returnable Items

The following items are not eligible for return:

• Used or worn items

• Products without original packaging

• Beauty, cosmetic, or perfume items that have been opened or used (for hygiene reasons), unless defective

Refund Policy

Once your return request is approved and the item is received and inspected:

• A refund will be issued to your original payment method

• Refund processing may take 5–10 business days depending on your payment provider

Return Process

To initiate a return:

1. Contact our support team within 3 days of receiving your order

2. Provide your order number and clear details of the issue

3. Our team will guide you through the return steps

Important Notes

• Walevia reserves the right to رفض (decline) returns that do not meet our policy conditions

• Shipping fees are non-refundable unless the return is due to our error

Contact Us

If you have any questions, please contact our support team. We are always ready to assist you.

Thank you for shopping with Walevia.